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Policy Hub

Supporting the UK’s growth mission means backing better broadband. We’re calling for the right regulatory framework, fewer barriers to building and continued investment to help connect communities across the country.

Supporting the growth mission

Openreach is leading the way in providing the UK with world-class digital technology.

We are the backbone of the digital revolution.

In October, we passed 20 million homes and businesses with full fibre broadband, and we are on track to deliver our target of 25 million premises by the end of 2026. A great British infrastructure success story.

But the job is not finished.

Our ambition to build to 30 million premises by 2030 is now at risk and we need the support of the regulator and government to ensure the necessary conditions.

It is vital that this support takes the form of:

  • A clear, investable regulatory framework. Ofcom’s current Telecoms Access Review should set a clear pathway for gold standard deregulation in the best interests of consumers’. 
  • Action to remove build barriers. Urgent action to address the Multi-Dwelling Unit challenge, where industry requires individual wayleaves from landlords, many of whom are unresponsive. This is digitally excluding hundreds of thousands of flats right across the country. It also includes the approval of a more flexible permitting regime, to allow for time and costs savings for local authorities and builders.
  • Continued funding for Project Gigabit and related schemes. These schemes are crucial in ensuring digital inclusion in some of the hardest to reach parts of the country.

Connect the Nation

We’re bringing Full Fibre, the UK’s most reliable broadband tech, to homes and businesses across the country. We’ve made real progress, but there’s more to do to connect more people and make sure no one is left behind.

Budgies, but not broadband?

Openreach is currently unable to reach hundreds of thousands of flats across the UK. These homes are in so-called Multi-Dwelling Units (flats or sub-divided houses).

This is because we are unable to secure the permissions required from landlords. Currently, we use our existing access rights – or wayleaves – to access communal areas in flats to repair the copper network, but we cannot use those same rights to upgrade tenants to the latest technology.

More flexible street works permitting to support efficiency

Openreach alone applies for 300,000 permits a year to councils across the country to deliver our digital upgrades on a street-by-street basis, and this is set to double as we build to 30 million homes and businesses by 2030.

More flexible permitting is supported across the industry and offers a solution that can improve efficiency by around a quarter, reduce permit processing by up to 90% in local authorities and limit the carbon footprint of construction.

Full Fibre is enabling skills development and creating benefits in the NHS

The rollout of Full Fibre is creating benefits across society. At The Hamlet in Wigan access to fast reliable broadband has enabled young people to develop new skills. Full Fibre is also proving essential when it comes to widening access to GP appointments, according to Dr Murray Ellender, co-founder of eConsult.

  • Transcript

    Voiceover:

    Our society is changing the way we learn, connect and access services. And embracing this change is Gemma Crompton. She runs a centre providing skills to young adults with additional needs.
     

    Gemma Crompton, Director, The Hamlet:

    The Hamlet is made up of lots of different vocational areas. So we've got a cafe, we've got a print shop, we've got three retail outlets. I just felt that there was a gap for our young people to be in the public eye and showcasing their abilities and gaining confidence. At the very beginning, when we took over the building, the internet line at the time was a copper line and it just kept going off. Trying to run a provision with no internet, it was hard.
     

    Voiceover:

    Openreach installed Full Fibre at the Hamlet and is connecting millions of people like Gemma to the Full Fibre broadband network.
     

    Gemma Crompton, Director, The Hamlet:

    With the Full Fibre that's been installed. It's meant that our young people can learn skills. For instance, in the cafe we can now take card payments using the iPad, using the touch payment method. So what the Full Fibre is provided are individual young people and is absolutely phenomenal, the independence.
     

    Voiceover:

    Full Fibre broadband isn’t just improving lives at the Hamlet, it’s improving our public services. Dr Murray Ellender is a GP who founded an online consultation platform to improve patient access to care.
     

    Dr Murray Ellender, CEO, eConsult:

    The rollout of Full Fibre across the UK really enables every single patient, wherever they are, to access their GP online. We have to offer patients a choice of access to see their GP. That's really important to drive a more efficient NHS, because the old model of every patient going into a physical building to be seen is really inefficient.
     

    Voiceover:

     Whether it’s helping young people build skills, or patients to access their GPs - Openreach is delivering the next generation of broadband across the country.

Full Fibre broadband essential for supporting rural businesses

Running any rural business can be tough. In the case of Westerlands Farm in the South Downs, Antonia Jamison runs a hospitality business as a second revenue stream, thanks to her access to ultrafast, ultra-reliable Full Fibre broadband.

  • Transcript

    Interviewee 1:

    It's important for us because obviously the children need fast internet because they'll be doing their homework.
     

    Interviewee 2:

    Most of what I do in terms of buying things, ordering tickets for the train station, transport, I do over the internet.
     

    Interviewee 3:

    Having fast internet means I'm not waiting around for downloads and all the rest of it.
     

    Voiceover:

    Everyone needs access to fast, reliable broadband. That's why Openreach is making Full Fibre broadband available right across the country.
     

    Interviewee 4:

    So if you want to work from home, it's ideal to have fast broadband, innit.
     

    Interviewee 5:

    It just gives you more flexibility.
     

    Interviewee 6:

    I have to use it to book a GP appointment, send photographs. It's part of the way we live our lives these days.
     

    Voiceover:

    Openreach engineers are in every corner of the UK from John O'Groats to Land's End. We're connecting communities and helping businesses thrive. Like Westerlands farm in the South Downs.
     

    Antonia Jamison, Westerlands, South Downs National Park:

    These rural farms are very difficult to make work. An essential component to the model is being able to have a secondary revenue stream, and that revenue stream for many farms is hospitality. The guests coming have to have connectivity, they are seeking it and Full Fibre broadband is essential.
     

    Voiceover:

    We're delivering the UK's Full Fibre future today.
     

    Steve King, Senior Network Manager, Openreach

    It's tremendous to see the opportunities it gives people. And for me personally, it's an absolute privilege.

Delivering the UK's Full Fibre broadband future

When faced with limited job opportunities for women on the Isle of Jura, Claire Fletcher decided to take matters into her own hands. She embarked on a journey to establish Lussa Drinks Company, turning her passion for crafting artisanal spirits into a successful business. Despite many challenges, Claire and her team persevered and flourished, thanks in part to Openreach’s Full Fibre broadband.

  • Transcript

    Voiceover:

    Britain is a nation of small businesses, of start-ups and entrepreneurs. They are the bedrock of the UK economy. Claire Fletcher is one of these entrepreneurs. She set up laser gin with her neighbours on the Isle of Jura.
     

    Claire Fletcher, Partner, Lussa Drinks Company:

    We got together in 2015. Opportunities for work for women on an island with a population of 250 people are really limited. We started in my kitchen with a tiny ten litre still. This is a 200 litre still and then eventually have grown and scaled the business. We've had a couple of challenges over the last few years. It looked like the business might not survive, so to have something that pays the bills that we have control of is, I can't tell you how valuable it is and broadband makes all that possible.
     

    Voiceover:

    Businesses like Claire's rely on access to fast internet to grow and to thrive. That's why Openreach is upgrading the UK to ultrafast, reliable Full Fibre broadband.
     

    Claire Fletcher, Partner, Lussa Drinks Company:

    It's been absolutely transformative for us as a small business in a really remote island location. We can't rely on our supply chain, but we can rely on now with Full Fibre, our visitors to the door because we can communicate directly with them. Website sales. Our export supply chain is now worth about 20% of our business. There's definitely been an upturn in our ability to sell as a result of Full Fibre.
     

    Voiceover:

    We use broadband in almost every part of our lives and it's transforming our economy.
     

    Robert Beauchamp, Development Economics Associate, Stantec:

    It's vital that Britain rolls out Full Fibre to underpin growth, particularly as the British and global economy are only going to become more digitalised and more reliant on good connectivity, particularly in industries like advanced manufacturing or tech. They are going to rely more and more on AI.
     

    Voiceover:

     Openreach is committed to delivering the UK's Full Fibre broadband future.
     

    Claire Fletcher, Partner, Lussa Drinks Company:

    It's allowed us to to continue to grow and to continue to be here to employ people locally. And yeah, we're a significant employer now for the island.

Our publications and resources

To read all of our latest blogs, please click here

Our response to Ofcom’s Consultation: Promoting competition and investment in fibre networks: TAR

On 20 March 2025, Ofcom published its consultation document Promoting competition and investment in fibre networks: Telecoms Access Review (TAR) 2026-31 (the Consultation). This response is provided by Openreach Limited - a wholly owned subsidiary of BT Group plc.

Centre for Economics and Business Research (CEBR) Report

The latest research conducted by Stantec and CEBR highlights the impact of the remainder of our Full Fibre rollout on the UK. The rollout has the potential to contribute up to £66 billion to the UK economy in 2029, help over 620,000 individuals back into work while also improving the pass rates in our school and increase the number of online GP appointments.

Full Fibre productivity

The latest research undertaken by Be The Business on behalf of Openreach outlines the value of Full Fibre for Small and Medium Sized Enterprises (SMEs). The report sets out how nationwide Full Fibre broadband can unlock productivity growth in SMEs and myth busts common assumptions around broadband connectivity.

Closing the gap on the broadband digital divide

Openreach is working in partnership with Government to build ultrafast, ultra-reliable broadband to 312,000 more homes that would otherwise be left behind by the private sector. Here, Openreach CEO Clive Selley, looks at other ways the Government can work with us to help build our Full Fibre network even further and faster.

Meet our team

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Miles Evans (MCIPR)

Miles is Head of UK External Affairs & Policy at Openreach.

Connect with Miles on LinkedIn

Background

Miles has experience across corporate affairs, having undertaken roles in media and government relations, and external and crisis communications. In addition to his current role, Miles sits on the Board of the UK’s largest Wildlife Trust. He previously headed up Thames Water’s government and communications functions. Before that worked in the UK Parliament and was a deputy leader of a local authority.

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Girvin Gill

Girvin Gill is External Affairs & Policy Manager for Midlands and Wales.

Connect with Girvin on LinkedIn

Background

Girvin has a background in public affairs and policy within the construction and sustainability sectors, where he advised on public affairs and advocacy campaigns. As part of the Openreach External Affairs team, he works closely with politicians, policymakers, and industry stakeholders across the Midlands and the North of England. Based in Birmingham, Girvin focuses on parliamentary engagement. Prior to joining Openreach, he worked in stakeholder management and public affairs at the Sustainable Energy Association and Saint-Gobain UK and Ireland, strengthening industry-government partnerships.

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Gareth Lonie

Gareth is External Affairs & Policy Manager for Scotland and Northern England.

Connect with Gareth on LinkedIn

Background

Gareth previously worked for renewable energy firm Drax, working alongside Scottish Government. He's worked for the Association for Consultancy and Engineering, and for the National Infrastructure Commission. More recently, he's been based in Australia working for large public affairs firms.

Gareth sits on the Openreach Scotland Board and works closely with various stakeholders across the industry including the Scottish Government Digital Directorate.

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Will Woodroofe

Will is a External Affairs & Policy Manager for South of England and London at Openreach.

Connect with Will on LinkedIn

Background

Will has a background in public affairs and policy with a wealth of experience in the delivery of major infrastructure. Will started his career in Brussels working in the European Parliament before going on to work on national election and referendum campaigns in the UK.

Outside of work, Will is a Deputy Political chairman of his local association, under which he ran the last set of local elections in his London Borough. Will sits on numerous cross-industry bodies ensuring that areas of consensus can be collaboratively approached across the sector.

Contact us

If you require support with parliamentary casework, please contact our dedicated team at parliamentary.help@openreach.co.uk.
 

Should you have a general query, please contact public.affairs@openreach.co.uk
 

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